优化的图表渲染引擎减少了加载时间,并将连续使用时间延长了 25%。

支付政策

1.1 公司在任何时候对客户账户的余额承担财务责任。

1.2 从客户的第一次入金记录开始,公司一直对客户资金负责,直到资金完全提取。

1.3 客户有权在任何时候向公司请求提取账户中的可用资金。

1.4 入金/出金的唯一官方方式是通过公司官网上显示的支付方式。由于这些支付方式并非公司的合作伙伴,且不在公司责任范围内,因此客户需自行承担与使用这些支付方式相关的所有风险。公司不对因支付方式引起的交易延迟或取消负责。如果客户对任何支付方式有疑问,需直接联系该支付方式的客户服务,并告知公司相关问题。

1.5 公司不对客户可能使用的任何第三方服务提供商的行为负责。公司对客户资金的财务责任始于资金进入公司银行账户或官网显示的支付方式相关账户。如果在财务交易过程中或交易完成后发现欺诈行为,公司有权取消交易并冻结客户账户。
当资金从公司银行账户或其他相关账户提取后,公司对客户资金的财务责任即结束。

1.6 如果发生与财务交易相关的技术问题,公司有权取消该交易及其结果。

1.7 客户在公司网站上只能注册一个账户。如果公司发现客户有多个账户,公司有权冻结这些账户和资金,并不允许提取。

2. 客户注册

2.1 客户注册包括两步:

- 网站注册
-身份验证

要完成第一步,客户需:

- 提供真实身份和联系方式
-接受公司的协议及附加条款

2.2 公司需要验证客户在注册时提供的身份和信息。客户需提供:

-身份证明的扫描件或照片
-身份证件的完整复印件,包括照片和个人信息

公司有权要求客户提供其他文件,如账单、银行确认、银行卡扫描件等身份验证所需的文件。

2.3 身份验证应在10个工作日内完成,特殊情况下可延长至30个工作日。

3. 入金流程

如需入金,客户应通过其个人账户发起请求。为完成此请求,客户需从列表中选择一种支付方式,填写必要信息并继续付款。

入金时可用以下货币:USD

出金处理时间取决于支付方式,时间长短各不相同,公司无法控制。电子支付处理时间从几秒到几天不等,银行汇款则需要3至45个工作日。

客户进行的任何交易都必须通过确定的交易来源来执行,该交易来源完全属于客户,并且客户需使用自己的资金进行支付。从客户账户中进行的出金、退款、补偿和其他支付只能使用用于存放资金的相同账户(银行或支付卡)。从账户出金只能使用与相应入金相同的货币。

税务

公司不是纳税代理人,不会向第三方提供客户财务信息,除非收到政府机构的正式要求。

5. 退款政策

5.1 客户可以随时提取其账户中的部分或全部资金,只需向公司提交出金请求,包含从客户账户中提取资金的指令,并且需符合以下条款:

- 公司会根据客户账户的余额处理出金订单。如果客户的提取金额(包括手续费和其他费用)超过了账户余额,公司有权拒绝订单并说明拒绝原因。;

- 客户的出金请求必须符合交易所在国家的相关法律法规和其他规定。;

- 客户的资金必须通过之前用于存入账户的同一支付系统和钱包ID提取。公司可能会将出金金额限制为通过该支付系统存入的金额。公司有权允许例外情况,使用其他支付系统进行出金,但公司有权要求客户提供其他支付系统的信息。;

5.2 出金请求将由公司授权的代理人处理,资金将转入客户的外部账户。

5.3 客户的出金请求应以入金时的货币提交。如果入金货币与转账货币不同,公司将根据资金从客户账户扣除时的汇率进行转换。

5.4 公司转账至客户外部账户的货币类型可能会显示在客户的面板中,具体取决于账户货币和出金方式。

5.5 汇率、手续费及其他出金费用由公司设定,并可能随时更改。汇率可能不同于官方汇率或市场汇率。在某些情况下,资金可能以与客户外部账户不同的货币提取。

5.6 公司保留根据出金方式设定最低和最高出金金额的权利。这些限制会显示在客户的面板中。

5.7 当出金订单在客户面板中创建并显示在余额历史记录中,同时被记录在公司系统中时,表示出金订单已被公司接受。以其他方式创建的订单将不被接受或处理。

5.8 资金将在五个(5)工作日内从客户账户中提取。

5.9 如果资金在五个(5)工作日后尚未到达客户的外部账户,客户可以请求公司调查转账情况。

5.10 如果客户在提交出金请求时填写的付款信息有误,导致资金未能成功转入外部账户,客户将承担处理问题的相关费用。

5.11 客户超过入金额度的利润只能通过双方协商同意的方式转入外部账户。如果客户通过某种方式存入资金,公司有权通过相同方式提取之前的入金。

6. 出金的支付手段

6.1 银行转账

6.1.1 客户可以在公司接受该转账方式的情况下,随时通过银行电汇发送出金请求。

6.1.2 客户只能将资金提取至其个人名下的银行账户,公司不会接受或处理任何转账至第三方账户的请求。

6.1.3 在满足本条款7.1.2的条件时,公司将根据出金请求中的信息将资金转至客户的银行账户。

客户需理解并同意,公司对银行转账所需的时间不承担责任。

6.2 电汇

6.2.1 客户可以在公司支持该转账方式的情况下,随时通过电子转账发送出金请求。

6.2.2 客户只能将资金提取至其个人电子支付系统的钱包账户。

6.2.3 公司会根据出金请求中的信息将资金转至客户的电子账户。

6.2.4 客户需理解并接受,公司对电子转账所需的时间或因非公司过失导致的技术故障不承担责任。

6.3 公司有权自行决定为客户提供其他出金方式,相关信息将显示在控制面板中。

7. Terms of the One-Click Payment Service

7.1 By completing the payment form with your bank card information, selecting the "Save the card" option, and clicking the payment confirmation button, you provide your full consent to the rules of the One-Click Payment service (recurring payments). You also authorize the payment service provider to automatically debit funds from your bank card, as determined by you, to replenish your account balance with the Company without requiring you to re-enter your card details. This will occur on the date specified by the One-Click Payment service.

7.2 You acknowledge and agree that a confirmation of your use of the One-Click Payment service will be sent to your email within two (2) business days.

7.3 By using the One-Click Payment service, you agree to cover all costs associated with this service, including any additional expenses such as taxes, duties, and other fees.

7.4 By using the One-Click Payment service, you confirm that you are the rightful owner or authorized user of the bank card used for this service. You also agree not to dispute any payments made from your bank card to the Company for replenishing your account balance.

7.5 You assume full responsibility for all payments made to replenish your account balance with the Company. The Company and/or the payment service provider will process payments only for the amount specified by you and are not responsible for any additional amounts you may incur.

7.6 Once the payment confirmation button is clicked, the payment is considered processed and irrevocable. By clicking the payment confirmation button, you agree that you cannot rescind the payment or request a refund. By completing the payment form, you confirm that you are not violating any applicable laws. Additionally, by accepting these terms, you, as the cardholder, confirm your right to use the services offered by the Company.

7.7 You confirm that the One-Click Payment service will remain active until you cancel it. If you wish to deactivate the One-Click Payment service, you can do so by accessing the Dashboard and removing your bank card information from the list of saved cards.

7.8 The payment service provider is not responsible for any refusal or inability to process your payment card information, including situations where the issuing bank declines authorization. The payment service provider is also not liable for the quality or scope of the Company's services offered on the website. You must adhere to the Company's rules and requirements when making a deposit to your account. The payment service provider only processes payments and is not responsible for pricing, general prices, or total amounts.

7.9 By using the website and/or trading terminal, you assume legal responsibility for complying with the laws of any country where the website and/or terminal are accessed. You also confirm that you are of legal age as required in your jurisdiction. The payment service provider is not responsible for any illegal or unauthorized use of the website and/or trading terminal. By agreeing to use the website and/or trading terminal, you acknowledge that payments processed by the payment service provider are final, with no legal right to refunds or payment cancellations. If you wish to withdraw funds from your account, you may do so using the trading terminal.

7.10 You are responsible for regularly reviewing and staying informed about updates to the terms and conditions of the One-Click Payment service, as posted on the Company's website.

7.11 Communication between the Parties will primarily take place through the Dashboard. In exceptional cases, email communication may be used: support@pocketoption.com.

7.12 If you do not agree to these terms, you must promptly cancel the payment and, if necessary, contact the Company.