- By sending an email from your new email address to support@pocketoption.com.
- Using a support request on the Pocket Option platform.
How to Change Email on Pocket Option?
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Changing your email address on Pocket Option is a crucial process that requires attention to detail. Many users encounter difficulties when attempting to update their email, which can lead to account access issues and security concerns.
If you need to update your email address on Pocket Option, follow these steps to ensure a smooth and secure process.
Pocket Option does not allow users to change their email address directly through the platform. Instead, you must send a request to customer support. You can do this in one of two ways:
In your request, include the following message:
"I want to change the email address for my account 123456789/CURRENT EMAIL to NEW EMAIL."
Replace 123456789 with your actual account number and input your current and new email addresses.
To confirm your identity, attach a selfie in which you hold:
- Your identification document (passport, driver's license, or other valid ID).
- A piece of paper containing:
- The current date
- The website name "TRADE VERIFY"
- Your signature
- Your hands and fingers must be fully visible, holding both the paper and ID.
- The photo must be high resolution, well-lit, and ensure that the text on your ID is easily readable.
Once you send the request, the Pocket Option support team will review your submission and contact you with further instructions or confirmation of the email change. If you need additional help, don’t hesitate to reach out to Pocket Option’s support team.
If you encounter problems while trying to change your email on Pocket Option, try these troubleshooting steps:
- Clear your browser cache and cookies
- Try using a different browser or device
- Check your internet connection stability
- Ensure your current email is still accessible
- Contact Pocket Option support for assistance
So, how to change email on Pocket Option? This process requires contacting support and verifying your identity for security reasons. By following the outlined steps—sending a request, providing necessary details, and attaching a verification photo—you ensure a smooth process. If you encounter any issues, don't hesitate to reach out to Pocket Option’s support team for assistance.
FAQ
Is it possible to revert to my old email address after changing it on Pocket Option?
Yes, you can change your email back to the previous one by following the same email change process.
What should I do if I don’t receive a response from support?
If you don’t receive a response within 3 business days, check your spam folder. If there’s still no reply, try resending your request or contacting support through Pocket Option’s official website.
What happens if I provide incorrect or incomplete information?
If your request is missing necessary details or contains errors, it may be delayed or rejected. Make sure your selfie and documents are clear and readable.
Can I change my email without verifying my old one?
Yes, if you’ve lost access to your old email, you can still request the change by providing identity verification documents.
How long does it take to change my email on Pocket Option?
The time depends on how quickly you submit the necessary documents. Once you provide a clear selfie with your ID, the current date, and your signature, your request will be processed as soon as possible. Typically, requests are handled promptly.