How to Contact Pocket Option Customer Care
Fast support is crucial when trading, especially during unexpected platform issues. This article outlines reliable ways to get help from Pocket Option's 24/7 support team.
Is There a Pocket Option Customer Care Number?
Pocket Option does not offer a universal a public Pocket Option customer service phone number. Instead, we use a multi-channel support system that gives you efficient access to help from within the platform or through email.
This approach ensures every inquiry is handled securely, with account-specific context, and helps avoid common security risks linked to fake phone numbers.
Main Support Channels: What You Can Use
1. Support Ticket via Platform
The most direct and secure way to contact us is through your Pocket Option account. After logging in:
- Go to the menu and select “Support”
- Choose the issue category and describe your situation
- Attach screenshots if needed
- Submit your request — our team will reply via internal messaging or email
This method is best for account-related issues like verification, trading execution questions, or funding delays.
2. Official Email Support
If you cannot access your account or need to provide additional documentation, you can also reach us via email. The address is available in the Contacts section of the website. When sending an email:
- Use your registered email address
- Include your account ID and a detailed explanation of the issue
- Avoid including your password or personal financial data
We usually respond within a few hours — faster if the issue is marked urgent.
3. Chat Bot for General Guidance
Our chat bot, available within the platform, can assist with general questions about navigation, settings, deposits, withdrawals, and trading basics. While it does not replace human support, it can solve many issues instantly or guide you toward the correct support path.
When to Use Each Channel
| Situation | Recommended Support Method |
|---|---|
| Account access issue | |
| Trade execution or order delays | Support ticket |
| Deposit/withdrawal problem | Ticket (with screenshot) |
| Feature explanation or settings help | Chat bot or Help Center |
| Document re-upload or identity check | Ticket or email |
If you’re looking for a Pocket Option customer support number, please note that we do not handle support by phone. This ensures every request is tracked, secure, and linked to your account.
What to Prepare Before Contacting Support
To speed up resolution:
- Your account ID (never your password)
- A clear summary of the issue (1–2 sentences)
- Any relevant screenshots or error messages
- Approximate time the issue began
- Device and browser type (for technical issues)
Well-prepared messages reduce back-and-forth and shorten resolution time by up to 50%.
Example: Support in Action
During a weekend session, trader Alex encountered a delay in withdrawal processing. He opened a support ticket through the platform, including the transaction ID and a screenshot of the confirmation email. The issue was resolved in under 45 minutes — no phone call needed.
Pocket Option Support Is Built for Traders
We designed our support system to match the fast-paced nature of trading. Even without a direct Pocket Option customer care number, you can reach us quickly and reliably. Our team is trained to handle everything from basic questions to urgent issues affecting large positions.